1. Company Information
Company Name: Tickets & Fly
Operating Scope: Global travel services
Support Email: info@ticketsandfly.com
Tickets & Fly is an online travel platform that helps users search, compare, and book flights and related travel services worldwide. This Privacy Policy explains how we collect, use, store, and protect personal information when you interact with our website and services.
2. Personal Information We Collect When You Make a Booking
When you book flights or travel-related services through Tickets & Fly, we collect personal information that is necessary to process your booking, deliver services, communicate with you, and meet legal or security obligations.
Types of Personal Information Collected
- Full name and title
- Date of birth
- Email address and phone number
- Residential or mailing address
- Booking reference or reservation code
- Passport and travel document details
- Nationality (where required)
- Emergency contact information
- Gender (where required for travel)
- Payment and transaction details
- Loyalty or frequent traveler numbers
- Meal, seating, or travel preferences
- Destination address (for certain countries)
How We Use This Information
- Process and manage flight and travel bookings
- Issue tickets, itineraries, and confirmations
- Communicate important booking and travel updates
- Coordinate with airlines, airports, and travel partners
- Provide customer support and assistance
- Process payments, refunds, and billing records
- Personalize services and travel preferences
- Improve our platform and customer experience
- Conduct service reviews and feedback analysis
- Comply with immigration, security, and legal requirements
Special Categories of Information
In certain situations, you may voluntarily provide sensitive information such as medical assistance needs, mobility support requirements, or dietary preferences. This information is used solely to support your safety, comfort, or legal travel requirements and is handled with enhanced security measures.
Advance Passenger Information
For some destinations, airlines and authorities require advance passenger information. Where legally required, we securely share relevant details with border control or immigration authorities before travel.
Booking for Another Passenger
If you book travel on behalf of another individual, you confirm that you have obtained their consent to share their personal information and that they understand how their data will be handled under this Privacy Policy.
3. Information We Collect Automatically
When you browse or interact with our website, we may automatically collect certain technical and usage information to improve performance and security.
- IP address
- Device type and browser information
- Website usage and interaction data
- Cookies and analytics data
4. Payment Information
Payments made through Tickets & Fly are processed securely by trusted third-party payment providers.
- Transaction reference numbers
- Billing contact details
Tickets & Fly does not store full credit card, debit card, or mobile money details.
5. How We Use Your Information
- Facilitate bookings and reservations
- Generate tickets and travel documents
- Send confirmations, alerts, and notifications
- Provide customer support services
- Improve website functionality and performance
- Detect and prevent fraud or misuse
- Meet legal, regulatory, and compliance obligations
We do not sell your personal data.
6. Sharing of Information
We only share personal information when necessary and with trusted parties, including:
- Airlines and global distribution systems (GDS)
- Payment processors
- Fraud prevention and security providers
- Technical and analytics service providers
All partners are required to handle personal data securely and in accordance with applicable laws.
8. Data Security
- Secure systems and encryption where appropriate
- Restricted access to personal information
- Trusted payment processing systems
- Ongoing security monitoring and updates
9. Your Rights
You have the right to:
- Request access to your personal data
- Correct inaccurate or incomplete information
- Request deletion of your data where applicable
- Request a copy of your personal information
To exercise your rights, contact us at: support@ticketsandfly.com
11. Children—s Privacy
Tickets & Fly services are not intended for children under the age of 13. We do not knowingly collect personal information from minors.
12. International Data Transfers
As a global travel platform, your information may be processed by airlines or partners located outside your country. Appropriate safeguards are applied to protect your data during international transfers.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be published on this page with an updated revision date.
14. Contact Us
Tickets & Fly
Email: info@ticketsandfly.com