1. Company Information
Company Name: Tickets & Fly
Country of Operation:Globally
Support Email: Info@ticketsandfly.com
Tickets & Fly is a travel and flight booking company based in Uganda. This Privacy Policy explains how we collect, use, and protect your personal information.
Personal Information We Collect and Use When You Make a Booking
When you book a flight or travel service with Tickets & Fly, we collect and use personal information so that we can manage your booking, provide travel services, support your journey and meet legal or security requirements.
Types of Personal Information We Collect
- Full name & title
- Date of birth
- Contact details (email & phone)
- Home or postal address
- Passenger reference / booking code
- Passport & travel document details
- Nationality (where required for travel)
- Emergency contact / next of kin
- Gender (where required)
- Payment and transaction details
- Loyalty or membership number
- Meal or travel preferences
- Destination address (for certain countries)
How We Use This Information
- Process and manage your booking and itinerary
- Send confirmations, updates and service notifications
- Support airport, check-in and baggage services
- Coordinate with airlines and travel partners
- Arrange transfers, lounges and related services
- Handle payments, refunds and receipts
- Personalise your travel experience and preferences
- Communicate important journey updates
- Improve services and customer experience
- Conduct service feedback and customer surveys
- Comply with security, immigration and legal requirements
Special Categories of Information (If You Choose to Provide It)
In limited situations, we may collect sensitive information that you provide to us, such as medical assistance needs, mobility support, dietary requirements, or information required for special travel arrangements.
- Medical or mobility assistance needs
- Health or fitness-to-travel information
- Religious or special travel requirements
- Biometric verification where permitted
This information is only used to support your safety, wellbeing, or legal travel requirements, and is handled with extra care.
Advanced Passenger Information
For some destinations, we are legally required to share passenger and booking details with border control or immigration authorities. Where required by law, this information is submitted securely before travel.
Booking on Behalf of Another Passenger
If you make a booking on behalf of someone else, you confirm that you have their permission to provide their details and that they understand how their data will be used under this Privacy Policy.
2. Information We Collect
Information you provide
- Full name
- Email address
- Phone number
- Passenger & booking details
- Account details (if you register)
Payment information
Payments are processed securely through third-party providers.
- Transaction reference
- Billing contact details
We do not store full card or mobile money details.
Information collected automatically
- IP address
- Device & browser type
- Website usage & activity
- Cookies & analytics data
3. How We Collect Information
- When you create an account
- When you submit booking details
- When you make a payment
- When you contact support
- When you browse our website
We may also receive information from airlines, GDS partners, and payment processors.
4. How We Use Your Information
- Process bookings and reservations
- Generate tickets and itineraries
- Process payments
- Send confirmations & updates
- Provide customer support
- Improve platform performance
- Prevent fraud and misuse
- Comply with legal obligations
We do not sell your personal data.
5. Sharing Your Information
We only share data where necessary with:
- Airlines & GDS partners
- Payment processors
- Security & fraud partners
- Technical & analytics service providers
All partners must handle your data securely.
6. Data Storage & Retention
We retain data only as long as necessary for:
- Booking & service delivery
- Accounting & transaction records
- Legal & compliance requirements
7. Data Security
- Encryption where appropriate
- Secure payment processing
- Restricted staff data access
- Fraud prevention measures
8. Your Rights
You may request to:
- Access your personal data
- Correct inaccurate information
- Request deletion of your data
- Request a copy of your data
Contact us at: support@ticketsandfly.com
9. Cookies & Tracking
We use cookies to improve user experience and analyze website usage. You may disable cookies in your browser settings, but some features may not work properly.
10. Children’s Privacy
Tickets & Fly is not intended for children under 13. We do not knowingly collect data from minors.
11. International Data Transfers
Some bookings involve foreign airlines or partners. Your data may be processed outside Uganda with appropriate safeguards.
12. Changes to This Policy
We may update this Privacy Policy periodically. Updates will be posted on this page.
13. Contact Us
Tickets & Fly — Uganda
Email: Info@ticketsandfly.com